FAQ
Shipping & Returns – Lena & Rose Hampton
Shipping Information
Processing Time
Orders are carefully processed within 24 hours after purchase. Once shipped, delivery takes approximately 7–14 business days, depending on your location and carrier performance.
A shipping confirmation email with your tracking number will be sent once your order is dispatched.
Shipping Address Changes
Address changes are possible within 24 hours of placing your order. After this period, we cannot guarantee modifications.
Order Tracking
Track your package any time via our Track Order page using your order number and email or tracking code.
Please note that it is normal to see “Info received” until the carrier scans your shipment.
Shipping Fees
We offer free premium shipping on all orders — no minimum spend required.
Shipping Area
We currently ship within the United States only.
Missed Delivery
If you are not home, your local carrier will leave a notice with instructions for redelivery or pickup.
Lost or Delayed Packages
If your package appears lost, please contact us immediately at info@lenarosehampton.com.
We typically replace missing items at no cost, provided the shipping address entered at checkout was correct.
Returns & Exchanges
Return Policy
We accept returns within 30 days of delivery. Returned items must be unused, in their original packaging, and in the same condition as received.
For detailed terms, please review our Refund Policy.
How to Start a Return
Email info@lenarosehampton.com with your order number and the item(s) you wish to return.
Our support team will provide further instructions.
Refund Timeline
Refunds are processed within 5–10 business days after your return has been received and inspected.
Shipping and import-related costs are non-refundable.
Exchanges
Exchanges are possible for a different size or color, subject to stock availability.
Sizing & Product Information
Choosing the Right Size
Every product page includes a detailed size chart.
Our garments are designed to fit true to size unless stated otherwise.
Between Sizes?
Select the larger size for a more relaxed fit.
Garment Care
Follow the care label inside each item to maintain quality, texture, and color integrity.
Payments
Accepted Payment Methods
We accept Visa, Mastercard, American Express, Discover, Google Pay, Apple Pay, and Shop Pay.
Secure Checkout
Your payment information is fully encrypted.
All transactions are processed through secure SSL technology to protect your data.
Cash on Delivery
Not available — all payments must be made online at checkout.
Order Changes & Cancellations
Order Cancellation
Once your order is confirmed, it cannot be cancelled.
However, you can return the item once received.
Order Modifications
You can modify your order within 24 hours after placing it.
After this period, fulfillment begins and changes may no longer be possible.
Other Questions
Wrong Item Received?
Please contact info@lenarosehampton.com immediately. We’ll ensure a quick replacement.
Gift Cards
Currently not available.
Pre-Orders
We do not offer pre-orders, but you can subscribe to restock alerts on product pages.
Multiple Packages
Some orders may arrive in separate packages to ensure faster delivery.
Tracking Updates
Tracking may update only after carrier scans. This is completely normal.
Prices in Packaging
Invoices or prices are not included in packages — making all orders gift-friendly.
Delivery Dates
Exact delivery dates cannot be guaranteed, but most orders arrive within the expected timeframe.
Order Confirmation
You’ll receive a confirmation email right after checkout.
Didn’t get it? Check your spam or promotions folder, or contact info@lenarosehampton.com.
Store Information
Trade name: Lena & Rose Hampton
Business address: Vijandtstraat, 1624CT, Hoorn, North Holland
VAT number: Only available upon request
Customer service email: info@lenarosehampton.com